Picking a managed services provider can be very stressful. In fact, it can be out right terrifying. Make a wrong choice and your companies IT could be doomed. These are all true statements. However, I wanted to take some time today to discuss what should not be a factor for you in your quest for the perfect IT support company (obviously its us!).
- Distance from your office=MYTH
This is a very large misconception. Honestly, we sign companies every day that had their IT Support company literally within 5 miles of their office and yet waited hours for repairs. Your number one concern should be response time, however a MSP being 5 miles away or 15 miles away likely won’t be the factor. More often than not repairs will happen remotely with seconds of Nerds in a Flash being notified of a problem. However, we also assign a representative to you directly to guarantee your issues will be resolved in a timely fashion.
- All Managed Services Providers are equal, judge only on price=MYTH
We literally hear statements like this all the time. It seems to fall into the category of “even my 2 year old grandson can fix my iPad” mentality. Truth is, the computer industry is unregulated. Any moron that knows how to turn on a computer can claim to be a technician and unfortunately we come in behind these technicians all the time. We then have to spend the time to undo all of the mess that was created by the previous person (I thought long and hard on what name to use and person is the only nice thing I could come up with) just to get back to the original issue and perform the repair. PLEASE do not trust just anybody. You should first look at length of time in business, next look at reviews, lastly verify your representative that will be directly assigned to you is mentioned in those very reviews. Then you know you are on the right track.
- In-House IT is always the best option=MYTH
There are times where in-house IT can be the way to go, depending on the size of your company primarily. I will tell you that more often than you would ever believe we support these in-house IT people because they simply don’t come across current issues often enough to stay well versed. There is no shame in our team helping an in-house IT department, we have many clients that pay us to do just that. However, I will say in most scenarios, the in-house IT department ends up being a drain. Not only monetarily but also on your day to day operations. Here’s the scenario. Your employee has an issue with his login and plays with it for a bit before he calls the in-house IT support. IT support remotes on to take a look and can’t resolve the issue. At this point the employee has been down over an hour and your in-house IT guy is still reading blogs on Google to try and find the issue. This is where having in-house IT limits you. We have a full team of people at our disposal. If, on the rare occasion there is an issue that takes some looking in to, we have a full team of techs that will consult on the issue to get the problem resolved in a very timely manner (like mere seconds or minutes instead of hours). Ultimately we see issues all day every day, it is very likely that the issue coming across your desk for the first time is an issue that has come across our desk 1,000 times. An in-house IT guy maybe has never seen the issue or only once before and consequently he or she has to spend a lot more time trying to diagnose and resolve the very issue that we have maybe seen 3 times that day.
- The Bigger the company, the better they can serve you=MYTH
This one drives me crazy. In all of my own personal experiences it is actually the very opposite. Every time I have to deal with a company that is large I cringe because I know at the end of the day I am merely a financial report statistic instead of a valued client and I should be. We take on clients every day that have been literally booted from larger IT firms because they no longer support smaller clients. How arrogant. I can’t definitively say all big IT companies are crappy, but I can say my experiences with them have been. Ultimately what you need is a Managed Services provider who knows how important your business is, more importantly how import you and your employees are. When you call to say there’s in an issue you should hear “Sorry to hear that Elaine, I am remoting on now.” Not something to the effect of “Who are you trying to reach? what is your secret pin? We’ll have to get back to you. You must submit a trouble ticket online. BLAH BLAH.”
Nerds in a Flash understands that every company is only as strong as its employees and the technology they use daily to keep the wheels in motion. When you call you will be greeted by your name and we will resolve your issue promptly. We perform daily maintenance on ALL of your machines to ensure the likelihood of you having an issue is as small as possible. We take care of you. Please give us a shout, we would love a chance to earn your business. Whether it is for daily IT support in Austin or San Antonio or if you would like to have the Nerds as your Managed Services Provider, we would be honored. No company is to large or too small. Our contracts are easy peasy, with a 30 day out for you at any given time for any given reason. If you’re not happy with us we don’t want you to be trapped with us. (We also know that you will be extremely happy with us so you aren’t leaving us, ever. 🙂 ). Call now at 512-401-6373 in Austin, 210-657-6373 in San Antonio, or simply click here to request a free onsite analysis.
