Hello! This month we need to discuss Windows updates, unfortunately. Since the week of Thanksgiving we have been seeing a large call volume to the help desk regarding, you guessed it, Windows update issues. However, more so problems resulting from Windows updates. These problems are ranging from blue screens (the infamous blue screen of death, which is now a soft powder blue instead of a dark blue to make you not feel quite the same panic you did before, however the severity of the issue remains the same) to boot up issues, to Bit Locker issues, to USB issues. Previous versions of Windows allowed for us to disable updates or to select a setting that would allow Windows to download but NOT install updates until permission has been given. Those days are gone, I’m afraid. Now we are stuck with undoing the collateral damage as it rolls in. All of that being said, more now than ever, Windows updates are not simply adjusting something graphical. These days the vast majority of Windows updates are security patches that are absolutely necessary. In the ever changing, under attack environment we are all always in, Microsoft has to do what it can to protect us. Let us not forget, Apple is seeing the same issues as Microsoft these days and consequently this article applies to them as well. Bottom line is, although issues may arise from these updates, they are a necessary evil that cannot be avoided. That being said, the issues we have been seeing have been leaning a bit harder towards machines that are a little older, typically 2 years old or older. This is not Microsoft or Apple picking on anyone, it typically is just a consequence of an older machine.
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