Our Services
If you need project work done or your IT solutions needs go beyond the occasional repair, we offer professional managed services for businesses of all sizes, Professional Managed IT Support. We provide business IT services and business IT support both remotely and onsite. We offer IT support and IT consulting to businesses of all sizes in Austin, DFW and San Antonio. Proactive IT is like proactive medicine, it keeps small problems from snowballing into big ones. If you just need remote IT support, we’ve got you covered. If you’re trying to achieve world domination and need onsite support as well, go with our Elite plan. Nerds in a Flash brings convenient business IT services to Greater Austin, DFW and San Antonio. We’re a managed services company, an IT provider that understands the IT support needs of businesses of all sizes.
We Offer Three Different Plans
There's one to fit everyone's technology and budget needs.
Lite
This plan includes all of the automation from our systems and software agents. Including patch management, antivirus management, Antivirus itself (which is included in this plan), daily maintenance, machine monitoring, etc But excludes any human interaction with the Nerds without a cost. If engagement is needed whether remotely through the help desk or onsite there is a service charge. This plan is ideal if you want you and your employees machines to be as protected as possible but don’t have the budget for the Discreet or Elite Plan.
Discreet
Remote managed IT support. You won’t see us, but you’ll know we’re there, keeping your computers running fast, your network up and your business operating at full capacity. The Discreet plan gives you unlimited access to our remote IT help desk, so if things go haywire, just let our remote computer techs know and we’ll patch in and fix it. Whether you need remote IT support in Austin or remote IT support in San Antonio, the nerds have your back.
Elite
Remote and onsite managed IT support. For businesses that need hands-on tech support, the Elite plan keeps computer technicians and computer support specialists at your immediate disposal. When you don’t need us, we’ll be working remotely to make sure all your IT services needs are covered. Like the Discreet plan, our Elite plan comes with unlimited support – both remote and onsite. And for everyone, our IT support specialists are available in Greater Austin and San Antonio!
Managed IT Services
With Nerds In a Flash, our Managed IT Services is second to none. Its what we do and what we are good at. This isn't a side business. Our business is to make sure we keep your business running, like the VIP you are. The list of what you will get with Nerds In a Flash when you sign up for managed IT services is below, but only a sampling of what we do:
Industry Leading Response Time of 15 Minutes or Less
Industry Leading Response Time of 15 Minutes or Less
You will have a technician working on your machine to resolve your issue. You will be treated like the VIP you are.
Unlimited Remote Support
Unlimited Remote Support
You or your staff simply submit a ticket with your issue and you will automatically receive a response stating that we received your ticket. The jet engines for Nerds In a Flash light and we jump on your issue ASAP, again in 15 minutes or less.
Unlimited Onsite Support
Unlimited Onsite Support
When you or your staff are in a jam and the issue cannot be resolved remotely (IE a computer won’t turn on, internet is down, etc) we dispatch a technician that hour to your company. Not two days from now. We always use our guys, not contractors. Downtime is lost money and employee productivity, that’s why we provide ourselves in our responsiveness and knowledge (one without the other is useless).
Vendor Management
Vendor Management
We will handle your Office 365, GoDaddy, G-Suite, etc. accounts for you. When you need something, simply create a quick ticket and consider IT done.
Industry Leading BDR
Industry Leading BDR
Backup and Disaster Recovery is a keystone in all tech environments. First, we set the proper types of backups, BareMetal locally and in the cloud. Redundancy is key. Next is automation. Making sure backups are always humming along. Then we test randomly every week to verify the ability to restore files which verifies the backup is properly functioning. These backups are always encrypted so only you can see them and not hackers. Lastly, we always make sure your backups are compliant with your industry.
24/7 Monitoring
24/7 Monitoring
Why? To make sure anything that is going wrong can be caught as early as possible, often times before you even know there is an issue. This includes Patch management for Windows and MacOS.
Antivirus
Antivirus
We make sure all machines are as protected as they can be at all times. To do this we protect your machines, Mac and PC, with an industry leader in the antivirus market. This is included for all of our managed IT service customers.
Network and System Optimization
Network and System Optimization
We are always monitoring reports for system and network usage to ensure that everything is operating at peak performance. If something can be done, we do it.
Server Management
Server Management
One of our secret sauces (not so much of a secret anymore) is every day we sign-in to every single server we manage. Every. Single. Server. No one does this. Why do we? Because although automation is great, often times there are things that just cannot be detected. When we login manually we are able to verify speed, security, general performance, are all services and applications that should be running actually running, and a general feel for what the health of the server is. There are somethings that you simply cannot get the full effect of without taking the time and verifying with your own hands that everything is ok. When its not, we hop into action immediately. This is one of the many extra steps we take to prove to you that you are a VIP to us.
You Get Our Entire Team, All of the Time
You Get Our Entire Team, All of the Time
Most commonly with other IT Service companies you get a department with a bunch of people that say something like “I can’t help with that, let me transfer you”. Not here. Anyone you get can and will help. Everyone employed with Nerds In a Flash is an expert, friendly and excellent at there job. We demand it and our team delivers.
